Last updated: August 2026
We prepare BYG food fresh for each order. Because preparation may begin soon after an order is accepted, cancellation availability depends on the stage of the order.
A customer may request cancellation before food preparation has started.
Once an order has entered preparation, cancellation may no longer be possible.
BYG CAFE may cancel an order where:
Where BYG cancels a prepaid order, the applicable amount will be refunded or restored to the customer’s BYG wallet, depending on the original payment method.
If there is a genuine problem with an order, customers should contact BYG CAFE as soon as reasonably possible after delivery.
We may request:
After reviewing the issue, BYG may provide an appropriate resolution such as replacement, wallet credit, partial refund, or full refund, depending on the circumstances.
Refunds will normally not be provided solely because of individual taste preference where the correct food item was prepared and delivered as ordered.
If an amount is debited but BYG does not receive successful payment confirmation, the payment provider or bank may automatically reverse the amount.
Where necessary, customers may contact BYG with their payment reference for assistance.
Approved monetary refunds will normally be returned to the original payment method.
Actual crediting time may depend on the customer’s bank, card issuer, UPI provider, or payment processor.
Where an order was paid using BYG wallet balance, an approved refund may be restored to the BYG wallet rather than paid as cash.
Promotional wallet credits are not redeemable for cash unless explicitly stated otherwise.
The cancellation and refund terms that apply to a Founding 100 membership are displayed clearly before payment is taken.
For cancellation or refund assistance, email us with: