Privacy Policy

Information we may collect

We may collect information such as:

• your name
• phone number
• email address
• delivery address
• PIN code
• order details
• membership and wallet information
• payment status
• customer support messages
• basic website usage and technical information

We collect only information that is reasonably required to provide our services, process orders, manage memberships, communicate with customers, and improve the BYG experience.

Payments

Payments may be processed through third-party payment providers such as Razorpay.

BYG CAFE does not store your full debit card, credit card, UPI PIN, or banking credentials on its own servers.

Payment providers process payment information according to their own privacy and security practices.

How we use your information

We may use your information to:

• process and fulfil orders
• arrange local delivery
• manage your BYG account or food wallet
• provide customer support
• send order-related updates
• communicate important changes to our services
• manage waitlists or delivery-area interest
• prevent fraud or misuse
• improve our website, menu, and customer experience

Marketing communication

We will not send unnecessary promotional communication without appropriate permission.

Where applicable, customers may opt out of promotional communication.

Transactional communication related to an order, payment, wallet, membership, or service may still be sent when required.

Sharing of information

We may share necessary information with trusted service providers involved in operating BYG, including:

• payment processors
• website and hosting providers
• delivery partners
• communication providers
• technology service providers
• professional advisers where necessary

We do not sell customer personal information to third parties.

Data security

We take reasonable technical and organisational measures to protect customer information.

However, no online service can guarantee absolute security.

Data retention

We retain personal information only for as long as reasonably necessary for business, customer service, accounting, legal, fraud-prevention, or regulatory purposes.

Your requests

You may contact us if you would like to ask about, correct, or request deletion of personal information held by us, subject to applicable legal and operational requirements.

Children’s privacy

BYG CAFE’s online ordering services are not specifically directed toward children.

Changes to this policy

We may update this Privacy Policy when our services, technology, or legal requirements change.

The latest version will always be available on this page.

Contact

For privacy-related questions, contact: